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Data Protection

Processing personal data

As an interested party, customer, donor and e-newsletter subscriber of SolidarMed, you provide us with personal data via the Internet, post or telephone, which we record in our internal and self-administered address database for the purpose of processing your donation or information request. To give you an idea of the impact of your donations, we regularly inform you about our work. We will adapt to your wishes at any time and change your contact details, reduce the frequency and method of delivery of the mailings or block your address so that you do not receive any further mailings.

The protection of your personal data is very important to us and therefore a matter for all SolidarMed employees. This includes paid employees as well as volunteers. SolidarMed does not trade in addresses, does not rent, sell or exchange any personal data and complies with the applicable data protection regulations, in particular the data protection legislation and the regulations of ZEWO and of Swissfundraising, the Swiss Association of Fundraisers.

Right to information

If you have any questions about SolidarMed's data management, about the information we have about you, or if you wish to change or block your contact details, you can contact SolidarMed's donor liaison team directly at (+41) 041 310 66 60 or send an e-mail to

E-mail campaigns, e-newsletter

SolidarMed is pleased to inform you about current topics by e-mail and invite you to events in your area. We use the "CleverReach" software to send e-mails securely. We will only send you our SolidarMed e-newsletter if you have given us your consent (e.g. on the website, by participating in a competition, etc.).

You can unsubscribe from the e-newsletter at any time, either via the unsubscribe link included in every e-newsletter dispatch, or via e-mail to


Postfinance guarantees secure and easy payment and donations on the Internet. Postfinance guarantees simple and secure payment transactions for credit and debit cards, both for SolidarMed and for you as the cardholder.

User statistics

This website uses Universal Analytics, a web analytics service provided by Google Inc. ("Google"). Universal Analytics uses "cookies" to help the website analyse how users use the site. The information generated by the cookie about your use of this website will normally be transmitted to and stored by Google on servers in the United States.

However, if IP anonymization is enabled, as is the case with this website, within member states of the European Union or other signatory states to the European Economic Area Agreement, your IP address will be truncated by Google. A clear assignment of the IP address is thus no longer possible. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and truncated there. IP anonymization is active on this website. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Universal Analytics is not merged with other data from Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this, you may not be able to use the full functionality of this website. Since user data is not only collected through cookies, deleting them does not completely prevent data collection through the measurement protocol. You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and Google from processing this data by downloading and installing the browser plug-in available under the following link:

Further information on the terms of use and data protection can be found at and

Google Analytics uses a technology on our website to record IP addresses. To protect website visitors, however, the data is collected anonymously ("gat._anonymizeIp();").

Demographic information and areas of interest

This website uses cookies to collect demographic and interest-related user data. All data that can be collected has been made available to Google Services by the user in advance.

Identity or creditworthiness

You are hereby informed that your application/order data will be transmitted to CRIF AG in Zurich to verify your identity and creditworthiness. Further information can be found at:

Google AdWords Conversion Tracking

This website uses the online advertising program "Google AdWords" and, within this framework, conversion tracking. The conversion tracking cookie is set when a user clicks on an ad placed by Google. These cookies are not used for personal identification. If the user visits certain pages of this website and the cookie has not expired, we and Google may recognize that the user clicked on the ad and was directed to that page. Each Google AdWords customer receives a different cookie. Cookies can therefore not be tracked via the websites of AdWords customers.

The information collected using the conversion cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. Customers see the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information that personally identifies users. Users who do not wish to participate in tracking can easily deactivate the Google Conversion Tracking cookie via their Internet browser under User Settings. These users will not be included in the conversion tracking statistics. Learn more about the Google Privacy Policy .


With the help of the following service providers

Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

Facebook Incorporated 1601 S. California Ave, Palo Alto, CA 94304, USA

information is collected about the surfing behaviour of website visitors and stored in anonymous and/or pseudonymised form for marketing purposes and for the continuous improvement of the offer. With the help of a so-called "web bug", site visitors can be identified technically and without personal reference, and pseudonymised profiles can then be created. The data is then stored on your computer in encrypted and compressed form using cookies. This cookie is only accessible to the visitor himself and the service provider.

The service providers analyse the surfing behaviour and can then display targeted product recommendations as personalised advertising banners on other websites. Under no circumstances can this data be used to personally identify the visitor to this website. The collected data will only be used to improve the offer. Any other use or disclosure to third parties will not take place. The data determined by the offer do not contain any personal data.

Using Facebook plug-ins

We have integrated so-called plugins of the social network (hereinafter "Facebook") into our Internet presence. Facebook is a company of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. A list and the appearance of these  Facebook plugins can be viewed at this Internet address .

Each time you access a page on our website that is equipped with such a plugin, the plugin causes the browser you are using to load and display the visual representation of the plugin from the Facebook server. The Facebook server is informed which particular website of our Internet presence you are currently visiting. If you are a member of Facebook and logged into Facebook during your visit to our website, Facebook uses the information sent by the plugin to recognize which specific page of our website you are currently visiting and assigns this to your personal user account on Facebook. If you now activate one of the plugins, for example by clicking the "Like" button or by submitting a comment, this will be sent to your personal user account on Facebook and saved there. In addition, the information that you have visited our website is transmitted to Facebook, regardless of whether you activate one of the plug-ins or not.

If you want to prevent the transmission and storage of data and surfing behaviour concerning you to Facebook, you must log out of Facebook before visiting our website. To block the future collection and sharing of your visitor data by Facebook plug-ins, you can obtain a browser add-on called "Facebook Blocker" for some Internet browsers. Please do not delete the browser add-on as long as you wish to block the Facebook plug-ins.

At the following Internet address you will find Facebook's data protection information with more detailed information on the collection and use of data by Facebook, on your rights in this regard and on the setting options to protect your privacy.

Donation Technology

On our website we use the donation technology of RaiseNow AG, Hardturmstr. 101, 8005 Zurich, whose privacy policy you can see here: The personal and payment-related data and communication preferences collected are collected by RaiseNow on the basis of our interests pursuant to Art. 6 para. 1 lit. b DSGVO and a contract processing agreement pursuant to Art. 28 para. 3 sentence 1 DSGVO. RaiseNow AG, headquartered in Switzerland, and RaiseNow GmbH, headquartered in Germany, meet all requirements of the European Data Protection Basic Regulation. Switzerland is regarded as a secure third country for which the European Commission has confirmed an adequate level of data protection by means of a resolution. This includes, for example, the security of data processing, which at RaiseNow AG is regularly audited and certified by TÜV SÜD on the basis of the PCI-DSS SAQ D Level 2 security standards ( RaiseNow may use the collected data in anonymous form, i.e. without allocation to a donor, to optimise or improve its own services, but not to contact them directly or to pass on data to third parties.