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Data Privacy Policy


SolidarMed - Health for Africa ("SolidarMed," "we," "us," "our") places great importance on the protection of your personal data. We want you to feel secure when visiting our website. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website (

Our Privacy Policy complies with the Swiss Federal Act on Data Protection (DSG) and the EU General Data Protection Regulation (GDPR), as it may also apply to individuals from the EU.

Contact Details
SolidarMed - Health for Africa
Obergrundstrasse 97
6005 Luzern

1. Data Collection and Use

When you visit our website and use our services, we collect various types of personal data. This data may include:
• Information you provide when filling out a form or using a service on our website (e.g., donations, event registrations, newsletter subscriptions).
• Technical data such as your IP address, information about your device, and how you use our website.

We use this data to provide our services, improve our website, better understand our users, and for marketing purposes.

2. Data Sharing

We do not share your personal data with third parties without your consent, unless required by law or necessary to provide our services.

3. Data Storage

Your data is stored on servers in Switzerland and possibly in other countries. We take appropriate measures to ensure that your data is treated securely and in accordance with this Privacy Policy.

4. Your Rights

You have the right to access, correct, or delete your data stored by us, to restrict its processing, to object to processing, and the right to data portability. You also have the right to file a complaint with a supervisory authority.

5. Cookies

Our website uses cookies to enhance the user experience and help us make the website more effective.

6. Third-Party Services

To offer certain services, we collaborate with third parties:

  • Corris: Corris is a dialogue marketing agency that we employ to support our marketing activities. For more information about data processing by Corris, please see their Privacy Policy at
  • Spiritline: We work with Spiritline for our telephone marketing activities. Further information on data processing by Spiritline can be found in their Privacy Policy.
  • creativ software AG: creativ software AG is the operator of our donor database and CRM system. For more information on data processing by creativ software AG, visit
  • Brevo (formerly Sendinblue): We use Brevo for our email marketing activities, including our newsletter. More information about data processing by Brevo can be found at
  • Facebook and Instagram: We use Facebook and Instagram for our social media presence and advertising. Both services are part of the Meta group. More information on data processing by Facebook and Instagram can be found at
  • Google Analytics: We use Google Analytics to analyze user behavior on our website. More information on data processing by Google Analytics can be found at

7. Donation Technology

We use RaiseNow AG's donation technology on our website, located at Hardturmstr. 101, 8005 Zurich. You can view their privacy policies here: The collected personal and payment-related data as well as communication preferences are captured by RaiseNow based on our interests according to Art. 6 Abs. 1 lit. b GDPR and a data processing agreement according to Art. 28 Abs. 3 S. 1 GDPR. RaiseNow AG based in Switzerland and RaiseNow GmbH based in Germany comply with all requirements of the European General Data Protection Regulation. Switzerland is considered a safe third country, confirmed by the European Commission's adequacy decision. This includes, for example, the security of data processing, which at RaiseNow AG is regularly audited and certified by TÜV SÜD based on the PCI-DSS SAQ D Level 2 security standards ( RaiseNow may use the collected data in an anonymized form, i.e., without assignment to a donor, to optimize or improve its own services but not to directly contact them or to pass data on to third parties.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Changes will be published on our website and will take effect upon publication.

9. Contact

If you have questions about this Privacy Policy, you can contact us at any time at

Date of Last Update: September 1, 2023