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Integrity at SolidarMed

The correct conduct of employees is of specific relevance to SolidarMed. Unethical conduct can result in harm for vulnerable beneficiaries. It can have negative impacts on the effectiveness of our work. And result in far reaching consequences on our reputation. In addition, as a development organisation working with donations from individuals and institutional funding partners, our organisation and employees are accountable to these donors and subject to a high degree of scrutiny by the public and the media. 

For this reason, SolidarMed has defined binding ethical behaviour standards for all our employees:

  • Code of Conduct
  • Guidelines to protect from sexual exploitation, abuse and harassment (PSEAH)
  • Child Protection Guidelines
  • Guidelines to prevent corruption and conflict of interest
  • Guidelines on Gender and Social Inclusion

Based on our mission, vision and HR regulations, these standards reflect the fundamental values and principles of our organisation, to be applied irrespective of the cultural context. Each collaborator of SolidarMed is supposed to adhere to them, and to promote them. 

Our guidelines of conduct constitute a compulsory annex to the SolidarMed employment contracts. They are binding for all employees worldwide, in any contractual relationship with SolidarMed, including interns, volunteers, board members, advisory panels and consultants, at all times during their assignment with SolidarMed. Furthermore, all collaborating partners of SolidarMed must commit to follow the key principles of these guidelines.

Complaint report procedure

SolidarMed is committed to efficiently fight against individual misbehaviour or corruption, fraud and conflicts of interest. Victims and witnesses of misconduct related to activities of SolidarMed have the right and the obligation to report cases immediately. Therefore, SolidarMed has defined a complaint mechanism and several complaint channels.

Hereafter you find options to report misconduct in SolidarMed activities, e.g. violations of the code of conduct, corruption, fraud, conflicts of interest, sexual harassment, child abuse, failure to comply with project standards etc. Victims or witnesses of misconduct ("complainants") inside and outside of SolidarMed can report their complaints in three different ways:

a) Internal complaint channel

Misconduct or suspicions can internally be reported to the direct superior or directly to the following email-address:

b) External complaint channel

Safecall is a professional external provider, to which complainants can be addressed in full confidence. The experts of Safecall receive complaints in over 170 languages and transmit them to the person in charge at SolidarMed. The confidentiality and anonymity of the informer is respected. Safecall provides two contact options:

c) Fill out the SolidarMed online complaint form

The online complaint form is forwarded immediately after filling it in correctly to the person in charge at SolidarMed.

SolidarMed Complaint Form

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SolidarMed Integrity documents

SolidarMed Guidelines | Code of Conduct CoC

The SolidarMed Code of Conduct provides clear guidance on the conduct we expect from all employees.

Download (0.22 M) PDF

SolidarMed Guidelines | Child Protection Guideline CPG

SolidarMed undertakes all necessary measures to ensure hat the rights of children are respected and enforced and that children are protected from abuse.

Download (0.23 M) PDF

SolidarMed Guidelines | Integrity Policies PSEAH

Prevention of sexual exploitation, abuse and harassment policy (PSEAH). This policy applies to all SolidarMed staff, at all times, regarding their interactions with beneficiaries, partners, funders and the public. 

Download (0.23 M) PDF

SolidarMed Guidelines | Gender Equality and Social Inclusion GESI

These guidelines build on SolidarMed's experience of health care provision in rural Africa and reflect the vision and values of our organisation. As guidance for action, they help SolidarMed to better focus our work towards disadvantaged groups, particularly women and girls. 

Download (0.27 M) PDF

SolidarMed Guidelines | Corruption, Fraud and Conflicts of Interest CFCI

The present guidelines on Corruption, Fraud and Conflicts of interest (CFCI) describe the main principles, roles and responsibilities, prevention measures and sanctions, as well as the complaint mechanism.

Download (0.30 M) PDF

SolidarMed Guidelines | Code of Conduct For Contracted Parties CoC CP

This Code of Conduct for Contracted Parties is a binding, integral part of all contractual agreements made between SolidarMed and its contracted parties. Contracted parties are expected to ensure that their employees and any person working for them adhere to this.

Download (0.25 M) PDF
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